FAQS

PRODUCT INFORMATION

ARE YOUR PRODUCTS NATURAL AND ORGANIC?

Every product in our line is 100% natural with no chemical additives, synthetic fragrances, or SLS.
About 95% of all of our ingredients are certified organic and sourced from small farmers and producers.

SHOULD I PUT OIL ON MY FACE?

We heartily believe that putting the right oil of your face can make a WORLD of difference. It can often help balance overactive sebum production. We recommend our Green Tea Serum of oily, acne-prone, and inflamed skin.

WHERE ARE URB APOTHECARY PRODUCTS MADE?

We are a small two woman team and make everything in house in our production studio in Sacramento, California.

ARE YOUR PRODUCTS VEGAN.

Only our balms and salves contain beeswax, every other product in our line is vegan.

SHIPPING INFORMATION

DO YOU OFFER FREE SHIPPING?

We are pleased to offer shipping within the US for order of $100 or more.

WHEN CAN I EXPECT MY ORDER TO SHIP?

Your order takes 2-5 days for us to process and package with care.

USPS First Class 2-5 days transit time
USPS Priority 1-3 days transit time
UPS Ground 1-5 days transit time

I ENTERED THE WRONG SHIPPING ADDRESS, WHAT DO I DO?

If you email us IMMEDIATELY after submitting your order with your correct address we are able to correct it. We are not responsible for orders that are shipped to incorrectly entered addresses.

MY ORDER SAYS IT WAS DELIVERED, BUT I NEVER RECEIVED IT. WHAT DO I DO? 

We are not responsible for packages that are stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up 3-4 days later. If it still has been stolen or lost by USPS, please contact us at orders@urbapothecary.com and we will give the necessary information for you to file a claim with USPS. However, we cannot refund products or shipping.

DO YOU OFFER SHIPPING INSURANCE?

You are super proud to be partnered with Route who offers one-click claims if your package never showed up, was stolen, or was damaged for a very small additional fee ($.98- $2.55). Read more why you should add this insurance on here.