1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

POLICIES

SHIPPING

Please allow for 3-5 business days for your order to be processed. Orders do not ship out the same day as they were ordered.

We are a tiny business (1-2 people) and strive to get your order into your hands as fast as we can. Thank you for your patience and understanding!

If you need an order shipped ASAP please email us at orders@urbapothecary.com and we will work hard to get it out quickly.

We are not responsible for packages that are stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up 3-4 days later. If it still has stolen or lost by USPS, please contact us at orders@urbapothecary.com and we will give the necessary information for you to file a claim with USPS. However, we cannot refund products or shipping.

RETURNS

I gladly accept returns and exchanges of unopened or unused product.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.